After working late, you’re looking forward to a low-key evening. A fellow parent calls as you’re pulling in the garage, asking you to bring 30 assorted cupcakes to your child’s class tomorrow. Rushing to catch the subway, you sidestep a large group of tourists. A lady breaks free to ask if you’ll stop to take their picture. You’re trying to cut back on sugar but the neighborhood Girl Scouts are at the door with boxes of Thin Mints.
These scenarios have one common theme: You really want to say no…but you’ll probably say yes. Today’s physician practices are faced with the new challenge of collecting payment at time of service. Frequently, this requires a reboot on how your staff approaches self-pay collections. In particular, your front office team must have a solid understanding of patient financial responsibility up front – and they must feel comfortable and confident asking the patient to make a payment. Read more
2015 is a critical year in terms of government “incentive” programs, as many programs will switch from incentives to penalties. Whether you’ve been on the government incentive train or are just now boarding, attend this complimentary webinar to ensure your organization takes advantage of any incentives and avoids any penalties this year.
Register now for a free webinar sponsored by Navicure on Tuesday, April 21st at 1 pm EDT/10 am PDT: Government Incentives: Are You Leaving Money on the Table? Register now! Read more
Thanks to everyone who attended our webinar, ICD-10: Q&A Expert Panel, on March 18th. During the webinar, our industry expert panel, Mike Enos, CPC, CPMA, CEMC, Pam Joslin, MM, CMC, CMIS, and Ken Bradley, answered your ICD-10 questions such as whether or not ICD-10 will be delayed, enhnaced clinical documentation, engaging and preparing physicians, payer and vendor preparedness and more.
To learn more, click here to download a recording of this webinar. After you’ve listened, let us know if you have any questions or comments.
There’s something to be said for transparency and knowing where you stand. As patients shoulder larger and larger portions of their healthcare costs, financial patient engagement is an increasingly important part of practices’ collections strategy. By being up-front with patients regarding how much they’ll owe and how they’ll pay, your practice can change the attitude so prevalent among patients in today’s era of high-deductible health plans: “I’ll ignore it because I don’t understand it.”
Traditionally, patients haven’t been programmed to pay until post-service because they’re unsure of what they’ll owe. Consequently, the Explanation of Benefits (EOB) arrives in the mail; the patient looks at it for the first time, has sticker shock and puts it in the junk drawer. Read more