If you’ve been watching the Olympics lately, you probably know that most Olympic gymnasts are barely old enough to qualify for a driver’s license. Yet watching them execute a full twisting double back, a backward salto or the interestingly named, wolf turn, the audience is amazed because they make it look easy.
So is it all that easy? Of course not … at least not at first. Like physically demanding feats, practice makes perfect in healthcare, too. The new best practice for an organization’s patient payment strategy is to include training and role-play exercises.
Think about it: When they interviewed for a job, your front-office or patient access staff probably never thought they’d encourage patients to make payments at time of service, or help them set up payment plans to ensure their entire balance was paid. The new patient payment model requires your front-line team to be assertive and confident when requesting payments—qualities that come with knowledge, practice and experience.
Role-playing as part of practice is just one of six training steps you can take to energize the patient payment process. Based a recent roundtable discussion with MGMA, this Slide Share was created with tips and practical strategies – view it today!