Thanks to everyone who attended our webinar last week, Using Emotional Intelligence to Accelerate Patient Payments. During the webinar, Susan Childs, FACMPE, discussed how to leverage emotional intelligence (EI) to improve your revenue cycle. EI is the ability to identify and manage your own emotions and the emotions of others. The combination of EI with patient-friendly technologies enables you to provide patients with individualized attention to improve their experience, reduce staff workload and improve the bottom line.
To learn more, click here to download a recording of this webinar. After you’ve listened, let us know if you have any questions or comments.