What does it take for someone to fall in love this Valentine’s Day? Red roses, a fine dark chocolate and a small gesture that shows you care about them uniquely are all a good start.
But what does it take for patients to fall in love with your organization each time they visit? Billing isn’t the first thing to come to mind, but showing that you care about your patient’s wallets is a good way to make them appreciate your patient billing process.
Now that patients are paying more out of pocket for their healthcare, they want to know upfront what portion of their bill they’re responsible for. And they need to be able to plan and budget accordingly – here are some ways to help patients fall in love with your payment processes:
- Generate accurate cost of care estimates at the time of service
- Improve price transparency
- Provide real-time eligibility checks to accurately determine co-pays and unmet deductibles
- Educate staff to answer pricing questions with confidence
And still one more way to increase their fondness for your organization: Give them easy and convenient options for payment – for instance, setting up automated one-time pre-authorized payments or payment plans, and securely filing their card information – will help with both their willingness and ability to pay, while simultaneously increasing customer satisfaction.
Providing patients with the price estimates they want will make their hearts grow fonder – and it’s easier than you think. With Navicure® Care Estimator™, estimates of a patient’s financial responsibility are quickly generated based off historical remittance information. Watch this two-minute video to learn more!