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Empower Your Revenue Cycle Team with 3 Tips from the Summer Vacation Playbook

This year, nearly a third of Americans will fail to use all of their vacation time. Why? They don’t want to return to a mountain of work and emails, they don’t believe someone else can do their job while they’re out, or they don’t want to be seen as replaceable. The benefits of taking a break from daily responsibilities to enjoy some uninterrupted relaxation and time away from work are undeniable – from reducing stress to increasing overall life enjoyment.

But while employees jet off to their next travel destination, the best way to ensure everyone enjoys their time off is putting a plan in place upfront. Like sunscreen protects the skin from getting burned, a proactive approach to staff-time-off keeps your RCM from getting burned.

Here are three tips from the vacation planning playbook to keep improving and empowering your team and ensure your organization operates smoothly, regardless of which staff member is jetting off to a tropical destination or gassing up their motor home and hitting the road.

1. Plan wisely. Ninety percent of travelers use cost-cutting measures to afford their vacation, and half of them spend a large amount of time researching ways to make their trip more affordable. Likewise, your organization should be equipped with financial performance insight that helps them increase cash flow by reducing days in A/R and increase revenue by identifying bottlenecks to getting paid – the kind of insight available from a strong data analytics platform. You may also be interested in learning how healthcare data analytics can help you work more effectively with payers.

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2. Wear sunglasses. Cut through the glare and give your team optimal tools to help them prepare for the transition from fee-for-service to value-based care including actionable data analytics to chart performance in real-time. Your teams need to understand the importance of an integrated, collaborative and connected process that creates cohesiveness all the way from pre-service or time-of-service payment through claims remittance. They also need technology and training that supports the changeover. While you’re pondering this, here are a few training tips to help your team learn and navigate new technology.

3. Go with the flow. On vacation you may seek to balance planned activities with more spontaneous ones, or even desire some downtime to enjoy a good book on the beach. In your organization, as responsibility for care costs increasingly shifts to patients, going with the flow means finding ways to educate patients about the costs they’re responsible for. Doing so can include using patient payment estimation tools, or providing convenient digital options for them to pay their bills electronically or over time.

These ideas can help you ensure that every member of the revenue cycle team—from front office to back office—has the tools they need to work efficiently and maximize revenue. They can also help give you peace of mind so you, too, can relax on the beach without fear of getting burned this summer.

Learn how to plan your trip to a sound financial future in by downloading our Total Revenue Cycle Management white paper.

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