What’s a major recent change in today’s gas stations and airline check-ins? Hint: Think back to 20 years ago when you had to fill up your car in the rain. Remember dashing across the parking lot to pay the clerk? And don’t forget waiting in line to get a boarding pass without the convenience of mobile check-ins.
The answer, of course, technology that aides self-service.
Today’s companies embrace self-service because their patrons want it—and you’re probably no exception. Do you usually make a beeline for the airport kiosks instead of checking in at the customer service counter? And can you recall pulling up to an unfamiliar gas station and then driving off because it didn’t offer pay-at-the-pump?
Along with components such as proactive communication and payment automation, self-service should be an integral part of your patient payment strategy. For example, sending electronic patient statements (eStatements) can encourage patients to make an online payment at their convenience. This type of patient payment solution can drive prompt payments and help healthcare organizations avoid using collections agencies altogether.
All of us prefer proactive, friendly communication along with options such as recurring payment plans or online bill payment, and the same goes for patients.
Ready to learn about five patient payment best practices that help ensure prompt payment while giving patients what they want and avoiding collections agencies? Check out the slide share Five Strategies to Prevent Sending Patient Accounts to Collections, which leverages insights from the 2016 MGMA Health Systems Summit.