Managing your revenue cycle is a daily need. Typically, a practice’s primary focus is on claim submission and denial management. While I agree that these two aspects are extrememly important, there is another aspect to revenue cycle management (RCM) that you may be overlooking, and it’s rapidly gaining in significance: eligibility verification.

Eligibility verification is one of those things many practices used to do once a year, when patients presenting for appointments would be asked to “update their files” by validating or filling out new insurance data forms. More recently, practices have adopted the procedure of periodically asking, “Is your insurance information still the same?” Read More ›