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8 Things Patients Are Really Thinking When You Ask for Payment

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What's the greatest_challenge_of_self_payPlus 8 Strategies to Improve the Patient Payment Process and Increase Collections. 

No matter where you work, it’s easy to get used to your environment. Healthcare is no exception: while we’re just having a regular day at the office, patients sitting in the waiting room are often consumed with thoughts, worries and questions: 

  1. What’s wrong with me? Will I be OK? (Or if it’s a parent: What’s wrong with my daughter? Will she be OK?)
  2. How much work will be waiting on my desk when I return? I hope my boss/supervisor/co-workers aren’t upset that I had to leave early.
  3. I don’t think I can go back to work today. I really want to curl up in bed with a thick blanket and plenty of cold medicine.
  4. My head is pounding. I hope I don’t have to wait much longer.
  5. I haven’t used my new insurance yet. What if it’s different? What if I have to pay more?
  6. I am in so much pain, and I have to see so many doctors. Can I afford to get better?
  7. I really wanted to lose 10 pounds before weighing in front of the doctor. She’s probably not going to be happy with my weight or my blood pressure.
  8. I know that man signed in after I did…why is he already being called back?

That’s just eight of patients’ common thoughts in the waiting room, and with so many concerns top of mind, they can easily be consumed by other thoughts while front-office staff is asking for payment. When asked to name their greatest patient payment challenge in a recent webinar survey*, nearly 50 percent of respondents cited front-office communication to patients regarding their financial responsibility .

Tweet: Greatest patient payment challenge? 50% cite front-office communication about patient financial responsibility. http://ctt.ec/dbs2d+Tweet This: Greatest patient payment challenge? 50% cite front-office communication about patient financial responsibility. http://ctt.ec/dbs2d+

Fortunately, healthcare organizations can take steps to improve their patient payment strategy. Many of these steps focus on front-end communications to ensure patients are engaged, aware of their responsibility, and committed to paying their balances in full.

Access the on-demand webinar, 8 Best Practices for Collecting from Patients with Deductibles, to learn specific steps you can take to improve your payment processes!

Tweet: 8 things patients are really thinking when you ask for payment >> such as “Can I afford to get better?” http://ctt.ec/63fgT+Tweet This: 8 things patients are really thinking when you ask for payment >> such as “Can I afford to get better?” http://ctt.ec/63fgT+

*Survey during webinar, “8 Best Practices for Collecting from Patients with Deductibles.” Webinar is accessible at http://info.navicure.com/Webinar-2016-8-Tips-for-Collecting—Feb_Blog-Request-LP.html.